FAQ

How do I place an order?

Ordering from swiftletz is easy! Simply browse our website, find the health and wellness products or plans that are right for you, and add them to your cart. Then, proceed to checkout, where you’ll enter your shipping and payment information. We promise a smooth and secure checkout experience. Ready to start? Explore our offerings!

What payment methods do you accept?

We accept a variety of convenient and secure payment methods, including:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Choose the option that works best for you!

Is my payment information secure?

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your payment information during transmission. You can shop with confidence knowing that your data is safe and secure. We also work with trusted payment processors to ensure a secure transaction environment. 🔒

Can I modify or cancel my order?

We process orders quickly to get them to you as soon as possible! If you need to modify or cancel your order, please contact us immediately at support@swiftletz.com or call us at +17149843722. We’ll do our best to accommodate your request. However, once an order has been shipped, we’re unable to make changes. But don’t worry, we have a great return policy if needed!

Do you offer gift cards?

Yes, we do! Give the gift of health and wellness with a swiftletz gift card. They’re perfect for birthdays, holidays, or just because! You can purchase gift cards in various denominations on our website. Purchase a Gift Card Now!

Do you offer free shipping?

Yes! We offer free shipping on all orders within the USA. No minimum purchase required! 🎉

How long does shipping take?

We aim to get your order to you as quickly as possible! Here’s a breakdown of our shipping timeline:

• Processing Time: 0-1 business days
• Shipping Time: 5-7 business days

Please note that shipping times may vary depending on your location and external factors. We’ll keep you updated every step of the way!

What shipping methods do you offer?

We primarily use reputable carriers like USPS, FedEx, and UPS to ensure reliable and timely delivery.

Do you ship internationally?

Currently, we only ship within the United States. We hope to expand our shipping options in the future! Stay tuned! 🌎

How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package’s progress on the carrier’s website. We’ll also provide updates within your swiftletz account.

What if my package is lost or damaged?

We understand that sometimes things happen during shipping. If your package is lost or arrives damaged, please contact us immediately at support@swiftletz.com or call us at +17149843722. We’ll work with the carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible. We’re committed to making things right! 👍

What is your return policy?

We want you to be completely satisfied with your purchase! That’s why we offer a 30-day free return policy. If you’re not happy with your order for any reason, you can return it for a full refund within 30 days of receiving it.

How do I return an item?

Returning an item is easy! Simply contact us at support@swiftletz.com or call us at +17149843722 to initiate the return process. We’ll provide you with a prepaid shipping label and instructions on how to package and ship your return. We’ll guide you through every step!

Do you offer exchanges?

Yes, we do! If you’d like to exchange an item for a different size, color, or product, please contact us at support@swiftletz.com or call us at +17149843722. We’ll be happy to assist you with the exchange process.

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method. We’ll notify you via email once the refund has been processed.

Who pays for return shipping?

We do! Return shipping is always free for returns within 30 days of purchase.

Are your products authentic?

Absolutely! We source our products directly from trusted manufacturers and suppliers. We guarantee the authenticity of all items sold on swiftletz. We believe in quality and integrity! ✅

What warranty do you offer?

We stand behind the quality of our products! We offer a 1-year warranty on most of our products. This warranty covers defects in materials and workmanship. Please see specific product pages for details on warranty coverage.

How do I care for my products?

Proper care can extend the life of your health and wellness products. Refer to the product packaging or website for specific care instructions. If you have any questions, feel free to contact our support team.

What if I receive a defective item?

We apologize if you receive a defective item! Please contact us immediately at support@swiftletz.com or call us at +17149843722. We’ll arrange for a replacement or refund as quickly as possible. We’re committed to your satisfaction!

Do I need to create an account?

Creating an account is optional, but it offers many benefits! With an account, you can:

• Track your orders
• Save your shipping information
• Receive exclusive offers and promotions
• Manage your subscription preferences

It’s free and easy to sign up! Create an Account Now!

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll receive an email with instructions on how to reset your password. If you don’t see the email, please check your spam folder.

How can I contact customer service?

We’re here to help! You can contact our customer service team via:

• Email: support@swiftletz.com
• Phone: +17149843722

What are your business hours?

Our customer support team is available from 9 AM to 6 PM EST, Monday through Friday. We’ll do our best to respond to your inquiries as quickly as possible, even outside of business hours! We are dedicated to providing you the best service.