At swiftletz.com operated by SWIFTLETZ LLC, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. This Return & Refund Policy outlines our process for returns, refunds, and damaged item claims clearly and transparently.

1. Return Eligibility

You may request a return within 30 days of receiving your order if the following conditions are met:

  • Items must be unused and in original condition

  • Products must be returned in their original packaging

  • All original accessories and components must be included

Non-returnable items include:

  • Clearance, final sale, or customized products

  • Products that show signs of use, wear, or damage not caused during delivery

2. How to Initiate a Return

To start a return, please contact us:

Email: support@swiftletz.com
Phone: +1 (714) 984-3722

Include the following details in your request:

  • Your order number

  • Your full name and contact information

  • Reason for the return

Once reviewed, we will send you return instructions along with the return shipping address.

No Return Fees: We do not charge any fees for returns. It’s completely free.

3. Shipping Responsibilities

  • your item is defective, damaged, or incorrect, we will provide a prepaid return shipping label.

We recommend using a trackable shipping method and keeping proof of shipment.

4. Refund Process

  • Refunds will be issued to your original method of payment.

  • Once we receive and inspect the returned item, your refund will be processed within 10 business days.

  • Refunds may be full or partial, depending on the item’s condition.

5. Order Cancellation

You may cancel your order within 24 hours of placing it. After this time, cancellations may no longer be possible.

6. Damaged or Defective Items

your order arrives damaged or defective, notify us within 24 hours of delivery. Please include clear photos of the damaged item and packaging to help us resolve the issue quickly.

We may offer:

  • A replacement item

  • A full refund

  • Store credit (if applicable)

7. Exchanges

Yes, we offer direct exchanges. If you’d like to exchange a product, contact us there’s no need to place a new order.

8. Contact Information

Business Name: SWIFTLETZ LLC
Phone: +1 (714) 984-3722
Email: support@swiftletz.com
Address: 1209 E Imperial Hwy, Placentia, California 92870, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)