At  swiftletz.com, operated by SWIFTLETZ , we are committed to providing a fast, reliable, and transparent shipping experience for all our customers across the United States.

1. Shipping Coverage

We currently ship orders only within the United States.

2. Shipping Fees

Shipping is free, including to Alaska and Hawaii, and there are no additional charges applied to any orders.

3. Order Processing & Cutoff Times

  • Processing Time: Orders are processed within 1–2 business days.

  • Cutoff Time: Orders placed Monday to Friday before 6:00 PM (EST) will prioritized for same-day processing.

  • Orders placed outside business hours or on holidays will be processed on the next business day.

4. Estimated Delivery Time

  • Standard Shipping: Delivery typically takes 3–5 business days after the order has shipped.

  • Please note: Delivery times may vary slightly based on your location and courier-related delays.

5. Shipping Carriers

We partner with trusted shipping carriers to ensure safe and timely delivery, including:

  • UPS

  • FedEx

The carrier is selected automatically based on your location and shipping method.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A tracking link

  • The estimated delivery date

7. Shipping Issues

  • Lost Packages: If your tracking shows no movement for over 10 business days, please contact us immediately at support@swiftletz.com.

  • Damaged Items: Report any visible damage within 24 hours of receiving your package. If possible, include clear photos of the damage for faster resolution.

8. Order Changes & Cancellations

  • You may cancel your order within 24 hours, as long as it hasn’t been shipped.

  • Once shipped, the order is subject to our Return & Refund Policy.
    To request a cancellation or change, contact us as soon as possible using the details below.

9. Return & Refund Policy

  • You may return your product within 30 days of delivery.

  • Refunds are processed within 10 business days after we receive the returned item.

  • We do not charge any fees for returns—it’s completely free.

10. Shipping Delays & Exceptions

While we strive to deliver all orders on time, delays may occur due to:

  • Weather conditions

  • Carrier disruptions

  • Peak season or holiday backlogs

  • Other unforeseen logistical issues

11. Contact Us

Business Name: SWIFTLETZ LLC
Phone: +1 (714) 984-3722
Email: support@swiftletz.com
Address: 1209 E Imperial Hwy, Placentia, California 92870, United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)