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Return and Refund Policy

swiftletz: Your Happiness Guarantee! 💖 Return & Refund Policy

At swiftletz, we’re absolutely committed to helping you achieve your health, fitness, and wellness goals. We’re so confident you’ll love our products and services that we offer a hassle-free return and refund policy. We want you to feel completely confident in your purchase, knowing that we’ve got your back!

We understand that sometimes things don’t work out as planned, and that’s okay! That’s why we’ve made our return process super simple and customer-focused. We believe in treating you the way we’d want to be treated ourselves.

Here’s the deal: If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. And the best part? Return shipping is FREE! 🎉

1. Return Policy Overview: 30-Day Peace of Mind

Shop with confidence knowing that you have a full 30 days to try out your swiftletz purchase. If, for any reason, you’re not thrilled with your experience, we’re here to help. We offer:

• 30-Day Returns: You have 30 days from the date of delivery to return your item.
• FREE Return Shipping: We cover the cost of return shipping – no hidden fees!
• Quick Refunds: We process refunds quickly and efficiently, so you’re not left waiting.

2. What Can Be Returned? (Conditions & Restrictions)

We want to be fair, so here are a few guidelines for returns:

• Items must be returned in their original condition, with all original packaging and tags attached (where applicable).
• Items should be unworn, unused, and undamaged.
• Digital products (e.g., downloadable workout plans) are generally non-refundable, but we’re happy to discuss any concerns you have. Please reach out to our support team!
• For hygiene reasons, some items like underwear or certain personal care products may not be returnable if opened.

If you’re unsure whether your item is eligible for return, please don’t hesitate to contact our friendly customer support team at support@swiftletz.com or call us at +1 (714) 984-3722. We’re happy to help! 😊

3. The Return Process: Simple Steps to Satisfaction

Returning an item is easy! Just follow these simple steps:

1. Contact Us: Email us at support@swiftletz.com or call us at +1 (714) 984-3722 to initiate your return. Please provide your order number and the reason for your return.
2. Receive Your FREE Return Label: We’ll email you a prepaid return shipping label.
3. Pack Your Item: Carefully pack the item you’re returning, ensuring it’s well-protected.
4. Affix the Label: Print the return label and securely attach it to the package.
5. Ship It Back: Drop off the package at your nearest carrier location (e.g., USPS, FedEx, UPS).

4. Refund Methods and Timeframes: Getting Your Money Back Fast

We’ll process your refund as quickly as possible! Here’s what you can expect:

• Refund Method: Refunds will be issued to your original payment method (e.g., credit card, PayPal).
• Processing Time: Please allow 5-7 business days for the refund to appear in your account after we receive your returned item. This timeframe may vary depending on your bank or payment provider.
• Communication: We’ll send you an email notification once your refund has been processed.

We know waiting for a refund can be frustrating, so we strive to make the process as efficient as possible. If you have any questions about your refund, please don’t hesitate to contact us! 💰

5. Exchange Policy: Get the Perfect Fit!

Need a different size, color, or even a different style? No problem! We offer easy exchanges.

• Contact Us: Email us at support@swiftletz.com or call us at +1 (714) 9843722 to request an exchange. Please specify the item you’d like to exchange and the desired replacement.
• Availability: Exchanges are subject to product availability. We’ll do our best to fulfill your request!
• Shipping: We’ll ship your replacement item to you as soon as we receive your returned item.

6. Return Shipping: FREE and Easy!

We believe that return shipping should be free and hassle-free. That’s why we provide a prepaid return shipping label for all eligible returns.

• Prepaid Label: We’ll email you a prepaid return shipping label that you can print out and affix to your package.
• No Cost to You: You won’t have to pay for return shipping – we’ve got you covered!
• Easy Drop-Off: Simply drop off your package at your nearest carrier location.

7. Damaged or Defective Items: We’ll Make It Right!

If you receive a damaged or defective item, we sincerely apologize! We’ll do everything we can to make it right.

• Report the Issue: Please contact us immediately at support@swiftletz.com or call us at +1 (714) 9843722 within 7 days of receiving your order. Please provide photos or videos of the damage or defect.
• Replacement or Refund: We’ll offer a replacement item or a full refund, depending on your preference and product availability.
• FREE Return Shipping: We’ll cover the cost of return shipping for damaged or defective items.

We stand behind the quality of our products and services. If you experience any issues, please let us know, and we’ll take care of it! 🤝

8. Non-Returnable Items

While we strive to be as accommodating as possible, there are some items that are non-returnable:

• Digital products (e.g., downloadable workout plans) – *unless there are extenuating circumstances, please reach out to our support team.*
• Items that have been heavily used, damaged, or altered.
• Items returned after the 30-day return period.
• Certain personal care items (due to hygiene reasons) if the seal is broken.

If you have any questions about whether an item is returnable, please contact us before initiating a return. 👍

9. International Returns (If Applicable)

*This section would be modified if swiftletz ships internationally.* If you are an international customer and need to make a return, please contact us at support@swiftletz.com for specific instructions. Return shipping costs for international orders may be the responsibility of the customer.

10. Contact Information for Return Questions

Have questions about our return policy? We’re here to help!

• Email: support@swiftletz.com
• Phone: +1 (714) 984-3722
• Address: 1209 E Imperial Hwy, Placentia, CA 92870, United States
• Service Hours: 9 AM – 6 PM EST, Monday – Friday